Resolution you can defend in a meeting
Auto-resolution and escalation rates stop being folklore—logs and audit trails back the story when leadership asks what the swarm actually cleared.
Mid-market SaaS · Zero-Escalation Support
Stop doing thesame task twice
We engineer an autonomous AI swarm—real agents on your own stack, not no-code glue—that resolves Tier 1 and Tier 2 support and DevOps triage, so your engineers stop repeating routine work and get back to shipping.
- Tier 1 & 2 support
- DevOps triage
- Zendesk · Jira · GitHub
- 50% auto-resolution target
50%
Auto-resolution target.
Target up to half of Tier 1 and Tier 2 technical tickets resolved without human intervention.
100+
Engineering hours reclaimed.
Stop sending senior engineers through the same support and triage loops every week.
60
Day performance window.
If the autonomous resolution KPI is not reached in the agreed window, you do not pay.
Native
In your existing stack.
Zendesk, Jira, and code context wired with safe fallback routing when confidence is low.
Real AI agents wired into the support stack your engineers already live in
- Zendesk
- Jira
- GitHub
- Slack
- Linear
- PagerDuty
- Intercom
- Datadog
The offer
Stop repeat work. KPI-first, production-ready.
One offer
A Zero-Escalation Tier 1 and Tier 2 support swarm integrated into your tools and codebase.
How it works
Three steps to zero escalation
Built for reliable automation first, then expanded as resolution confidence grows.
- 01
Integrate intake
Connect Zendesk, Jira, and your code context so tickets are classified and routed cleanly.
- 02
Execute and resolve
Agents handle known support and triage actions with logs, safeguards, and audit trails.
- 03
Fallback and optimize
Uncertain cases escalate to humans while we tune toward the autonomous resolution KPI.
Capabilities
What the swarm handles
One offer, wired into your stack—each capability ships with logs, guardrails, and a clean path to a human when confidence is low.
Tier 1 & 2 resolution
Autonomous handling of the tickets that repeat.
- Known support and how-to requests answered instantly
- Account, billing, and config fixes with guardrails
- Full audit trail on every action taken
DevOps triage
Classify, enrich, and route incidents before an engineer wakes up.
- Log and error triage against your code context
- Severity scoring and clean handoff to on-call
- Noise filtered so humans see only what matters
Safe fallback
Low-confidence cases escalate to humans, cleanly.
- Confidence thresholds you control
- Context-rich handoff — no starting from zero
- Every escalation logged and learned from
KPI you can prove
Resolution rates backed by logs, not folklore.
- Auto-resolution and escalation dashboards
- Tie performance to the agreed 60-day window
- Reporting your leadership can defend
Built in your stack
Wired into the tools your team already lives in.
- Zendesk, Jira, GitHub, Slack, Linear, PagerDuty
- No rip-and-replace of core tooling
- Owned by your team after handoff
Integrations
Automate across your entire stack
We orchestrate the AI models, agents, and tools you already use—Claude, ChatGPT, Gemini, MCP servers, and the rest—so automations scale cleanly instead of turning into brittle glue. If it has an API, we can wire it in.
AI models & agents
- Claude
- ChatGPT
- Gemini
- Together AI
- MCP servers
- Mistral
Support & ticketing
- Zendesk
- Intercom
- Jira
- Front
Dev & on-call
- GitHub
- Linear
- PagerDuty
- Sentry
Comms & data
- Slack
- Datadog
- Snowflake
- BigQuery
Don't see yours? New models and tools ship every week—we add integrations as fast as your stack evolves.
Request an integrationOutcomes
What changes when repetition stops
Fewer heroics
Exceptions have a path. On-call isn’t untangling the same workflow at 9 p.m. every week.
One thread
Map → build → handoff. Not five parallel “initiatives” competing for the same calendar.
Built for operator reality
Tools-first, orchestration-second, models only where they earn their seat.
Who it’s for
Mid-market B2B SaaS teams where support and DevOps issues keep pulling senior engineers into repeat work.
See pricing$5M-$50M ARR SaaSCTO or technical founder ledHigh technical ticket volumeEngineering time lost to triage
We stopped staffing nights for the same Tier 1 tickets. The swarm clears them before an engineer ever sees them—and we can prove it in the logs.
VP Engineering
B2B SaaS · featured pattern
Pricing
Commercial model
Clear setup and monthly operations pricing, tied to measurable autonomous resolution.
Integration setup
$10k-$25k
Custom deployment of the support swarm into your ticketing stack, workflows, and code context.
Plan deploymentMost common
Swarm operations
$3k-$5k / month
Ongoing maintenance, compute, and optimization to improve autonomous resolution performance.
Request pricingPerformance guarantee
60-day KPI
If we don't hit the agreed autonomous-resolution KPI inside the window, you don't pay for the build.
See details
Proof
In production
Real workflows on real tools—not a slide deck.
Product companyHours back every week: faster handoffs without anyone retyping the same steps.
A software team with the same ops headache: volume arriving faster than they could route and qualify. We replaced manual enrichment and assignment with orchestration on their existing stack—hours back each week, without adding headcount to cover the gaps.
Talk to us
Maya ChenHead of Operations.
FAQ
Questions we hear before a scope call
Do you replace Zendesk, Jira, or our other core tools?
No. We deploy real AI agents into the tools your support already runs on—Zendesk, Jira, Slack, and your code context—with safe fallback routing to humans when confidence is low.
What does “~30 days” include?
A bounded implementation window from kickoff to a documented, runnable system: map, build, and handoff—not an endless transformation program.
Who owns the system after launch?
Your team. We deliver runbooks and ownership so the same fixes don’t reappear as one-off projects every quarter.
Is this only for huge enterprises?
We focus on mid-market B2B SaaS with real technical ticket volume—typically tens to a few hundred people—where support and on-call feel the repetition first.
Ready to stop doing the same task twice?
Share where tickets and triage repeat, and we will map what can be autonomously resolved first in your stack.
Get started
Tell us where work stalls.
Share your tools, how tickets enter today, and where engineers keep repeating the same steps. We come back with a blunt fit check on the 30-day build—not a generic deck.
